Welcome to Sajilo-Nepali Ride Sharing. We are committed to protecting your privacy. This policy describes our privacy practices, the personal information we collect, how we use and share it, as well as your choices and rights regarding this information. This Privacy Policy applies to our Services wherever we provide them, and we will comply with local laws in relation to all practices described in this policy. If there is an inconsistency between this policy and the local law, we will comply with the local law to the extent of the inconsistency. Sajilo – Nepali Ride Sharing is provided and controlled by the entity indicated in the Terms of Use applicable to your country of residence (“we” or “us”). This policy applies to all Sajilo-Nepali Ride Sharing users, including users of our website, https://sajilosaathi.com/ (“Website”), any of the Sajilo – Nepali Ride Sharing mobile applications (“Apps”), and any services we provide through the Website or Apps, as well as when you contact us via telephone, email, written correspondence, social media, in-person, or any other means of contact (collectively, “Services”). This policy does not cover how we handle information that we collect about our employees or business associates, including our corporate partners, vendors, and subcontractors, but does apply to our Drivers. In this policy individuals who utilize our Services are referred to as “Users.” Users that request or receive transportation are referred to as “Riders” and individuals who provide transportation to Riders are referred to as “Drivers.” Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Use. If you accept the Terms of Use you agree to us dealing with your information in the way described in this policy.

What information do we collect

We collect three categories of information about you: information you provide, the information we collect automatically, and information we obtain from other sources. We do not collect or process information about your racial or ethnic origin, political opinions, membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, or data concerning a person’s sex life. Information you provide Registration and profile information, such as your name, phone number, email, country, city, preferred language, and profile picture. Where permitted or required by law, we may collect emergency contact numbers. Driver’s information, which may include driver’s license data and status, information about the vehicle (type, make, model, year of manufacture, color, registration certificate data, license plate, vehicle inspection report, vehicle photo), ID document data (including driver license, passport, state identification numbers), proof of identity, proof of residency, physical address, date of birth, taxation identifier number, relevant insurance, right to work, driving record, payment or banking information, and other documents which may be required by applicable regulations. Where permitted or required by law, we may conduct identity verification and/or background check. This may require collecting and processing such information as your photograph, ID document data, social security number, and criminal record. This information may be processed by vendors on our behalf. User-generated content that you choose to upload through the Services, such as comments, ratings, and reviews for other Users. Information in correspondence you send to us may include chat messages, emails, and recordings of phone calls you make to us.

Information we collect automatically

Location information. We collect Users’ location data to enable rides, for user support, for safety and fraud detection purposes, and to satisfy legal requirements. We collect location information (including GPS coordinates and WiFi data) based on your App settings, device permissions, and whether you are using the App as a Rider or a Driver (where applicable): – Riders: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) from the time you request a ride until it ends. Riders may use the App without enabling it to collect precise location data from their mobile devices by directly inputting their pick-up and drop-off addresses or coordinates into the App. This may affect the availability of App features. – Drivers: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) in the Driver mode. We may also collect precise locations for a limited time after you exit Driver mode in order to detect and investigate ride incidents. Transaction information. We collect transaction information related to the use of our Services, including the type of Services requested or provided, order details, payment transaction information, date and time the service was provided, amount charged, route and distance traveled, and payment method. Usage information. We collect data about your use of our Services. This may include such data as access dates and times, App features or pages viewed, App or Website crashes and other system activity. We may also collect and use for marketing purposes the data related to third-party sites you have visited or services you used before interacting with our Services. Communications information. We enable Users to communicate with each other and with us through the App. To facilitate this service, we receive data about the time and date of the communications and the content. We may also use this data for user support, safety, and security purposes, to resolve disputes between users, to improve our Services, and for analytics (such as to measure and improve the effectiveness of our website). Device information. We collect information about the device you use to access the Services, such as your device name, brand and model, user agent, IP address, mobile carrier, network type, time zone settings, language settings, advertising identifiers, browser type, operating system and its version, screen parameters, battery state, and installed applications that can be used for authentication purposes. We may also collect mobile sensor data, such as speed, direction, altitude, acceleration, deceleration, and other technical data. Cookies, Analytics, and Third-Party Technologies. We collect information through the use of cookies, pixels, tags, and other similar tracking technologies (“Cookies”). Cookies are small text files that web servers place on your device. They automatically collect information, measure and analyze how you use websites and applications, and identify which web pages and ads you click on. The information we obtain through cookies helps us improve your Sajilo – Nepali Ride Sharing experience (for example, by saving your preferences) and our marketing programs. Our service providers and business partners may use this information to display ads across your devices tailored to your preferences and characteristics. You can delete cookies and manage cookie settings in your web browser settings. Nevertheless, some cookies cannot be disabled since the functionality of some of our features depends on them. To learn more about these technologies, please see our Cookie Policy. Information we collect automatically Third-party services. We may receive information about Users from our service providers, which include a background check and identity verification providers, insurance partners, financial services vendors, and marketing providers. If you choose to use a third-party communication application (such as WhatsApp) or, sign up using a third-party social network or login service (such as Facebook), where this functionality is available, we may collect information from these services. Please, refer to the third parties’ privacy policies to find out how they treat your information. State authorities. We may receive information about Users from law enforcement agencies and other government authorities as part of a law enforcement request, during legal proceedings, or as required or authorized by law. Other Users or third parties. Sometimes Users or others may provide us with information about you, including through user support, or in connection with claims or disputes. We will only keep and use this information if we could have lawfully collected it from you. We will also take such steps (if any) as reasonable in the circumstances to let you know we have collected this information.

How we use your information

We use the personal information we collect:

• To enable you to use our Services: create and maintain your account, settings, and preferences; verify your identity; enable transportation services or other services as may be the case; calculate prices and facilitate payments; enable communications between Users; provide user support; send non-marketing communications about the Service; maintain accessibility, safety and stability of our App and websites, diagnose, prevent and resolve technical and service problems; comply with regulatory requirements related to our Services and your use of our Services.
• To maintain and enhance the safety and security of our Services and Sajilo – Nepali Ride Sharing Users: prevent, detect and combat fraud, unsafe or unlawful behavior, and violations of our policies and rules; authenticate Users; verify that Drivers and their vehicles meet safety requirements; protect personal information, rights, and legitimate interests of Sajilo – Nepali Ride Sharing and our Users; investigate and resolve incidents, accidents, and insurance claims.
• To improve existing and develop new features and products: perform testing, research, analysis, development, and machine learning to improve your Sajilo – Nepali Ride Sharing experience; collect feedback regarding your Sajilo – Nepali Ride Sharing experience; develop new products, features, and services.
• To promote Sajilo – Nepali Ride Sharing and our Services: send you marketing emails, text messages, push notifications, in-app communications, and ads; provide you personalized experiences, content, and advertising on the App, our Website, and on third-party platforms; organize contests, events, and other promotions. For information about how to opt-out of certain marketing communications (including ads), please see the section titled “Your rights and choices.”
• To comply with legal requirements: We may use your personal information to comply with applicable laws, regulations, licenses, and industry standards as part of legal proceedings and in response to law enforcement requests, and as otherwise authorized or required by law.
• Automated decision-making: We use personal information to make automated decisions relating to your use of our Services: connecting Drivers and Riders (or other types of Users, as the case may be), based on such factors as availability and proximity; determining User ratings, and deactivating users with low ratings; flagging Users who are identified as having engaged in fraud, unsafe or harmful activities; recommending an average price of a ride, based on such factors as distance, location, and time. Where required by law, actions based on such processing occur only after human review and/or the possibility to appeal.

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User Requirements and Conduct

The services aren’t accessible for use by people younger than 18. You may not approve outsiders to utilize your Account, and you may not permit people younger than 18 to get transportation or coordination administrations from Third Party Providers. You may not relegate or generally exchange your Account to some other individual or substance. You consent to follow every single pertinent law when utilizing the services, and you may just utilize the services for legal purposes. You won’t, in your utilization of the Services, cause disturbance, irritation, burden, or property harm, regardless of whether to the Third Party Provider or some other gathering. In specific occurrences you might be solicited to give confirmation from identity to access or utilize the Services, and you concur that you might be denied access to or utilization of the Services in the event that you decline to give evidence of personality.

User Provided Content

. Sajilo may allow you now and again to submit, transfer, distribute or generally make accessible to the Services literary, sound, or potentially visual substance and info, including critique and criticism identified with the Services, commencement of help solicitations, and accommodation of passages for rivalries and advancements (“User Content”). Any User Content given by you remains your property. In any case, by giving User Content to Sajilo, you give an around the world, unending, permanent, transferrable, eminence free permit, with the privilege to sublicense, to utilize, duplicate, adjust, make subordinate works of, appropriate, openly show, freely perform, and generally misuse in any way such User Content in all arrangements and dissemination channels currently known or in the future contrived (incorporating into association with the Services and Sajilo the same old thing and on outsider locales and administrations), without further notice to or assent from you, and without the prerequisite of installment to you or some other individual or element. You speak to and warrant that: (I) you either are the sole and select proprietor of all User Content or you have all rights, licenses, assets and discharges important to give Sajilo the permit to the User Content as put forward above; and (ii) neither the User Content nor your accommodation, transferring, distributing or generally making accessible of such User Content nor Sajilo utilization of the User Content as allowed in this will encroach, abuse or damage an outsider’s protected innovation or exclusive rights, or privileges of exposure or security, or result in the infringement of any relevant law or direction. You consent to not give User Content that is slanderous, derogatory, contemptuous, savage, profane, obscene, unlawful, or generally hostile, as controlled by Sajilo in its sole watchfulness, regardless of whether such material might be secured by law. Sajilo may, however will not be committed to, survey, screen, or evacuate User Content, at Sajilo sole prudence and whenever and for any reason, without notice to you.

Promotional Codes

Sajilo offers limited time codes that might be reclaimed for Account credit, or different highlights or advantages identified with the Services as well as a Third Party Provider’s administrations, subject to any extra terms that Sajilo sets up on a for every special code premise (“Promo Codes”). You concur that Promo Codes: (I) must be utilized for the target group and reason, and in a legal way; (ii) may not be copied, sold or moved in any way, or made accessible to the overall population (regardless of whether presented on an open frame or something else), except if explicitly allowed by Sajilo; (iii) might be invalidated by Sajilo whenever for any reason without risk; (iv) may just be utilized as per the explicit terms that Sajilo sets up for such Promo Code; (v) are not substantial for money; (vi) may lapse preceding your utilization. Sajilo maintains whatever authority is needed to retain or deduct credits or different highlights or advantages acquired using Promo Codes by you or some other client if Sajilo decides or trusts that the utilization or reclamation of the Promo Code was in blunder, deceitful, unlawful, or disregarding the pertinent Promo Code terms or these Terms & Conditions.

Network Access and Devices

You are in charge of getting the information arranged to be important to utilize the Services. Your portable network’s information and informing rates and expenses may apply on the off chance that you access or utilize the Services from a remote empowered gadget and you will be in charge of such rates and charges. You are in charge of getting and refreshing perfect equipment or gadgets important to access and utilize the Services and Applications and any updates thereto. Sajilo does not ensure that the Services, or any segment thereof, will work on a specific equipment or gadgets. Also, the Services might be liable to glitches

Use of Phone Numbers for Advertising

Sajilo Ride may use the phone numbers provided by users to deliver promotional content, updates, and advertisements related to Sajilo Ride services. These communications may include but are not limited to: Promotional offers Service updates Special campaigns We assure users that their contact details will not be shared with third parties for advertising purposes without explicit consent. Users can opt out of receiving such communications at any time by contacting our support team or following the unsubscribe instructions provided in the communication.

Payment

You comprehend that utilization of the Services may result in charges to you for the administrations or merchandise you get from a Third Party Provider (“Charges”). After you have gotten administrations or products acquired through your utilization of the Service, Sajilo will encourage your installment of the material Charges for the benefit of the Third Party Provider thusly Third Party Provider’s constrained installment accumulation operator. Installment of the Charges in such way will be viewed as equivalent to installment made straightforwardly by you to the Third Party Provider. Charges will be comprehensive of relevant expenses where required by law. Charges paid by you are conclusive and non-refundable, except if generally dictated by Sajilo. You hold the privilege to ask for lower Charges from a Third Party Provider for administrations or products gotten by you from such Third Party Provider at the time you get such administrations or merchandise. Sajilo will react in like manner to any demand from a Third Party Provider to adjust the Charges for a specific administration or great. All Charges are expected quickly and installment will be encouraged by Sajilo utilizing the favored installment technique assigned in your Account, after which Sajilo will send you a receipt by email. In the event that your essential Account installment strategy is resolved to be terminated, invalid or generally not ready to be charged, you concur that Sajilo may, as the Third Party Provider’s constrained installment accumulation specialist, utilize an optional installment technique in your Account, if accessible. This installment structure is planned to completely repay the Third Party Provider for the administrations or products given. Aside from as for cab transportation administrations asked for through the Application, Sajilo does not assign any bit of your installment as a tip or tip to the Third Party Provider. Any portrayal by Sajilo (on Sajilo site, in the Application, or in Sajilo advertising materials) such that tipping is “deliberate,” “not required,” as well as “included” in the installments you make for administrations or products gave isn’t proposed to recommend that Sajilo gives any extra sums, past those depicted above, to the Third Party Provider.

General

You may not dole out or move these Terms & Conditions in entire or partially without Sajilo endorsement. You give your endorsement to Sajilo for it to appoint or move these Terms & Conditions in entire or to some extent, including to: (I) a backup or associate; (ii) an acquirer of Sajilo value, business or resources; or (iii) a successor by merger. On the off chance that any arrangement of these Terms & Conditions is held to be unlawful, invalid or unenforceable, in entire or to some extent, under any law, such arrangement or part thereof will to that degree be regarded not to frame some portion of these Terms & Conditions but rather the lawfulness, legitimacy and enforceability of alternate arrangements. These Terms & Conditions comprise the whole ascension and comprehension of the gatherings as for its topic and replaces and overrides all earlier or contemporaneous understandings or endeavors with respect to such topic.

Advertising and Marketing

Third-Party Advertising: We may use third-party advertising services such as Google Ads and Facebook Ads to display advertisements. These services may collect information about your online activities to provide targeted ads. No Use of Customer Content for Advertising: We will not use your personal details or any other user content for advertising or promotional purposes without your explicit consent.

Advertising Identifiers, Install Tracking, and Retargeting

We use advertising identifiers such as the Android Advertising ID to measure app installs, analyze the effectiveness of our advertising campaigns, and improve our marketing strategies. We may share this information with third-party partners such as Meta (Facebook) to understand how users interact with our app after installing it through advertisements. These partners may use this information to deliver relevant advertisements to users on their platforms, including retargeting users who have previously interacted with our app. We do not link advertising identifiers with personally identifiable information such as your name, phone number, or email address without your explicit consent. Users can manage or reset their advertising identifier through their device settings and may limit ad personalization if they choose.

Children’s Privacy

Our app does not intentionally target ads to children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to delete such information.

Updates to This Policy

We may update this Advertisement Policy from time to time to reflect changes in our data practices or regulatory requirements. We will notify you of significant changes through app notifications or updates to our Privacy Policy. If you have questions regarding our advertisement practices, please contact our support team at +9779818860008 or contact@sajilosaathi.com